Did you know someone in the US needs blood every two seconds? To meet this critical need, the American Red Cross is looking for friendly, customer focused individuals to volunteer at blood drives in your community. The primary role of a Blood Donor Ambassador volunteer is to engage with donors by greeting, registering, answering questions, providing information, and supporting them through the recovery process at the refreshments table. The special attention volunteers give helps create a favorable impression that encourages ongoing donor support.
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Responsibilities
- Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
- Manage donor flow and direct donors to tablet registration
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
- Check if donor was provided post-donation information before leaving the drive
- Report possible adverse post-donation physical reactions to the collections staff.
- Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
- Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
- Responsible to inform donors of current and upcoming donation promotions
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
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Time Commitment
- COVID Vaccination Required
- Must commit to 1+ shift/month (average shift is 5-6 hours)
- Blood Drives are held at both fixed addresses, and/or mobile sites.
- Weekday is needed and no weekends at the moment
- If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.
- AGE 16+
